Politique d’expédition
Shipping Policy – Winteres
Last updated: 03/10/2025
At Winteres, we are committed to providing you with a seamless and transparent shopping experience. Below are the details of our shipping policy, including processing times, shipping fees, and tracking information.
📦 Order Processing Times
- Processing time: All orders are prepared and shipped within 1 to 3 business days after payment confirmation.
- Order preparation: Our products are carefully inspected before shipment to ensure quality.
🌍 Delivery Times and Destinations
We offer worldwide shipping. Delivery times vary depending on the destination:
| Region | Estimated Delivery Time |
|---|---|
| France | 6 to 9 business days |
| Europe | 6 to 12 business days |
| USA and Canada | 7 to 10 business days |
| Rest of the world | 8 to 14 business days |
Important note: Delivery times may be affected by factors beyond our control, such as customs delays, strikes, or extreme weather conditions.
Shipping Fees
Shipping fees are calculated based on the destination and the total order amount. Full details are displayed at checkout.
- Standard shipping: Standard shipping fees is 8.99$ USD.
- Free shipping: We occasionally offer free shipping promotions. Sign up for our newsletter to stay informed.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor your shipment directly on the carrier's website.
If you do not receive tracking updates, please contact us at Contact@winteres.com
Customs, Taxes, and Import Duties
For international orders, customs fees, taxes, and import duties may apply. These fees are the customer's responsibility and vary depending on the regulations of the destination country.
Shipping Issues
-
Order not received
- If your order does not arrive within the estimated delivery time, please contact us at contact@winteres.com.
- We will open an investigation with the carrier.
-
Damaged or incorrect item
- If you receive a damaged or incorrect item, please contact us within 48 hours of receiving your order and include photos as proof.
Customer Support
If you have any questions about our shipping policy or concerns about your order, our team is available at contact@winteres.com.
By choosing Winteres you are opting for quality service and dedicated support every step of the way. Thank you for your trust!
This policy is subject to change at any time without priority notice.
