Politique de retour

We want you to love your Winteres pieces. If something isn't quite right, we're happy to help.

30-Day Returns

We accept returns within 30 days of delivery, on unworn items in their original condition, with tags attached and original packaging.

How to start a return

Email us at Contact@winteres.com within 30 days of delivery and we'll guide you through each step.

Return shipping

Return shipping costs are the customer's responsibility, unless the item arrived faulty or incorrect. We recommend a tracked service, as we can't be responsible for returns lost in transit.

Exchanges

Prefer a different size? Contact us and we'll arrange an exchange, subject to availability. If your size is sold out, we'll arrange a return instead.

Refunds

Once your return is received and inspected, your refund is issued to your original payment method. Processing times depend on your bank or card provider.

Non-returnable items

For hygiene reasons, certain items (such as intimates and final-sale pieces) may not be eligible for return. Any exceptions are noted on the product page.

Questions about a return? Contact us — we're happy to help.