Shipping policy

Shipping Policy — Winteres

We currently ship to 36 countries across North America, Europe, the Middle East, Asia-Pacific, Latin America and South Africa. Available destinations are shown at checkout. Here is what to expect, from order to doorstep.

Order Processing

All orders are processed and shipped within 1–3 business days (Monday–Saturday) after payment confirmation. Each item is carefully inspected before shipment.

Delivery Times

Total estimated delivery is 8–12 days, processing included. Delivery times may be affected by customs, carrier delays, or weather.

Pre-order items

Pre-order items are made to order and follow their own timeline: estimated total delivery is 10–20 days from the date of order, processing included. This is shown on every pre-order product page, above the buy button. If your order contains both pre-order and in-stock items, it ships in two parts: the in-stock items are dispatched first, and the pre-order piece follows as soon as it arrives in our warehouse. You receive tracking for each shipment. Full conditions, including cancellation within 24 hours, are set out on our Pre-Order Policy page.

Shipping Fees

A flat shipping fee of $9.99 USD applies to orders under $200 USD. Enjoy free shipping on all orders over $200 USD. Final shipping costs are always shown at checkout.

Order Tracking

Once your order ships, you will receive a confirmation email with a tracking number.

Customs, Taxes & Duties

For international orders, customs fees, taxes, or import duties may apply and are the customer’s responsibility. They are not included at checkout.

Questions?

Contact us at Contact@winteres.com