Chat with us on WhatsApp
Message our team directly on WhatsApp — for order updates, sizing advice, or anything else you need before or after you buy.
Our team is available Monday to Saturday, 8 AM–8 PM (EST). We typically reply within a few hours during business hours.
Or save our number: +1 307 301 9551
What we can help with
Orders & tracking
Order status, tracking updates, address changes before dispatch.
Size & fit
Advice on the right size for a specific style, and how each piece fits.
Returns & exchanges
Starting a return, exchanging a size, or checking eligibility.
Product questions
Fabric, care, restocks, pre-order timelines and styling advice.
Before you message
To help us answer faster, please include:
- Your order number (from your confirmation email) if your question is about an existing order.
- The product name or link if you are asking about a specific piece.
- Your usual size and measurements for fit advice.
Messages received outside business hours are answered on the next working day.
Your privacy and security
We will never ask for your full card number, CVV, banking details or account password over WhatsApp. All payments are taken only through our secure checkout. If you receive a message claiming to be from Winteres and asking for payment details, please do not reply and contact us so we can verify it.
Conversations are handled by our customer care team and used only to answer your request. See our Privacy Policy for details.
Prefer another channel?
Email us at Contact@winteres.com, call or text +1 307 301 9551, or use our contact form. Whichever you choose, you will reach the same team.
Still have a question? Get in touch — we’re happy to help you find the right piece.