Track Order
Follow your shipment at any time. You will need the tracking number from your dispatch email, or the order number from your confirmation email.
Where to find your tracking number
As soon as your order leaves our warehouse, we send a dispatch email containing your tracking number. If your order contains both in-stock and pre-order items, it ships in two parts and you receive a separate tracking number for each shipment.
When tracking starts updating
Orders are prepared and dispatched within 1–3 business days. Tracking can take up to 48 hours after dispatch to show its first scan — this is normal and does not mean your parcel is lost.
Estimated total delivery is 8–12 days for in-stock items and 10–20 days for pre-order pieces, processing included. Full details are on our Shipping Policy page.
If your tracking has not moved
Delivery times can be affected by customs, carrier delays or weather. If your tracking has not updated for more than five days, contact us with your order number and we will open an enquiry with the carrier.
Can’t find your order? Contact us — we’ll look it up for you.