Return Policy

We want you to love your Winteres pieces. If something is not quite right, we are happy to help.

30-Day Returns

We accept returns within 30 days of delivery, on unworn items in their original condition, with tags attached and original packaging.

Non-returnable items

For hygiene reasons, the following items cannot be returned or exchanged once the hygiene seal or protective liner has been removed: lingerie, bras, briefs and panties, bodysuits, swimwear and shapewear. Items marked final sale are not returnable.

All other items — dresses, knitwear, coats and sets — may be returned within 30 days of delivery, unworn, with tags attached and in their original packaging.

How to start a return

Email us at Contact@winteres.com within 30 days of delivery and we will guide you through each step.

Return shipping

Return shipping costs are the customer's responsibility, except when the item is defective, damaged or incorrect — in those cases we cover the return cost. No restocking fee is applied. We recommend a tracked service, as we cannot be responsible for returns lost in transit.

Exchanges

Prefer a different size? Contact us and we will arrange an exchange, subject to availability. If your size is sold out, we will arrange a return instead.

Refunds

Once your return is received and inspected, your refund is processed within 5 business days to your original payment method. The time it then takes to appear on your statement depends on your bank or card provider.

Questions about a return? Contact us — we are happy to help.