FAQs

Each product page has its own size guide with measurements, since fit varies by style. We recommend measuring yourself and comparing to the guide rather than relying on your usual size — our dresses range from fitted bandage styles to relaxed knits, and the right size differs between them.

Most are, but it depends on the silhouette. Fitted and bandage styles run closer to the body; knitwear has more give. Always check the measurements on the individual product page before ordering, and if you're between sizes, size up for a relaxed style and stay true to size for a fitted one.

Orders are processed quickly (within 1–3 business days), so contact us as soon as possible if you need to make a change. Once an order has shipped, it can't be modified, but you can return it under our return policy.

Some styles are restocked and others are limited. If a piece you love is out of stock, contact us — we can tell you whether it's returning.

We currently ship to 36 countries across North America, Europe, the Middle East, Asia-Pacific, Latin America and South Africa. Available destinations are shown at checkout.

Orders are processed within 1–3 business days, with an estimated total delivery time of 8–12 days including processing. Pre-order items follow their own timeline — see the pre-order question below.

Pre-order pieces have an estimated total delivery of 10–20 days from the date of order, processing included. This is shown on every pre-order product page above the buy button.

There is no need to place two separate orders. Your order simply ships in two parts: the in-stock items are dispatched first, and the pre-order piece follows as soon as it arrives in our warehouse. You receive tracking for each shipment. Full details on our Pre-Order Policy page.

A flat rate of $9.99 USD applies to orders under $200 USD. Orders of $200 USD or more ship free. Final shipping costs are always shown at checkout.

Once your order ships, you'll receive a confirmation email with a tracking number. You can also use our Track Order page.

International orders may be subject to import duties or taxes set by your country, which are the customer's responsibility. These are not included at checkout. Check your local customs rules if you're unsure.

We accept returns within 30 days of delivery, on unworn items in original condition with tags attached and original packaging. For full conditions and how to start a return, see our Return Policy.

For hygiene reasons, lingerie, bras, briefs and panties, bodysuits, swimwear and shapewear cannot be returned or exchanged once the hygiene seal or protective liner has been removed. Items marked final sale are not returnable. All other items — dresses, knitwear, coats and sets — may be returned within 30 days.

Contact us within 30 days of delivery to start a return, and we'll guide you through the steps. Please keep the item unworn, with tags, in its original packaging.

Yes — contact us and we'll help you exchange for a different size, subject to availability. If your size is sold out, we'll arrange a return instead.

Refunds are processed within 5 business days of your return being received and inspected, back to your original payment method. The time it then takes to appear on your statement depends on your bank or card provider.

Hand wash cold, inside out, or dry clean. Lay flat to dry and do not tumble dry. Store flat or folded rather than hung, so the weight of the embellishment doesn't pull the fabric.

Hand wash cold or use a wool cycle. Reshape while damp and dry flat — hanging wet knit stretches it permanently. Never tumble dry, and fold for storage rather than hanging.

Always follow the care label on your specific piece. As a rule, a cold wash and low heat preserve colour and finish, and air drying is gentler than the dryer for occasion fabrics.

Yes. Winteres specialises in occasion and evening dressing — wedding guest looks, cocktail and black-tie events, party and evening wear — alongside knitwear and everyday elevated pieces. Browse our evening dresses, cocktail dresses, and knit sets.

We accept all major payment methods available at checkout, including major credit and debit cards. Available options are shown on the payment step of checkout.

Yes. Payments are processed securely through Shopify's encrypted checkout. We never see or store your full card details.