PRE-ORDER POLICY

Get early access to next season's most-wanted pieces before they sell out.

What is a pre-order?

A pre-order means the item is still in production when ordered and not yet available in our warehouse. Pre-order items are clearly identified on the product page, above the buy button, together with their estimated delivery time.

How long will it take to ship my pre-order?

Estimated total delivery is 10–20 days from the date of order, processing included. Once the item arrives in our warehouse, your order is dispatched promptly and you receive a tracking number by email.

What if I order a pre-order item together with in-stock items?

There is no need to place two separate orders. If your basket contains both, your order simply ships in two parts: the in-stock items are dispatched first, and the pre-order piece follows as soon as it arrives in our warehouse. You receive tracking for each shipment.

When can a delay occur, and why?

The manufacturing process involves several production and processing steps. While the sequence is linear, occasional issues can arise. In the unlikely event of a delay, our Customer Care team will contact you as soon as possible.

Can I cancel a pre-order?

Yes — pre-orders can be cancelled within 24 hours of purchase. After that, cancellation isn't possible. If you change your mind within 24 hours, contact our Customer Care team to cancel the item.

Can I change my shipping address?

Yes — go to your order details in your account, and contact Customer Care to modify the address before the order is dispatched. Once the order has shipped, changes are no longer possible.

Returns on pre-orders

Pre-order items follow our standard Return Policy: 30 days from delivery, unworn, with tags attached and in their original packaging. The hygiene exclusions set out in that policy apply.

Questions about a pre-order? Contact us — we're happy to help.